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Call Us: 323.538.3323

BLACKHAWX is committed to delivering your orders as fast as possible.

If you have any questions which aren't listed below, or wish to enquire about the status of your order,  please use the contact form on our support page

What countries does BLACKHAWX ship to and how much does it cost?

BLACKHAWX ships anywhere in the world at a flat rate of $19.95.

How long will my package take to arrive?

Current shipping times are around 3-5 working days from time of purchase but may be as long as 10 working days in some instances. Please allow an additional 3-5 working days if ordering from a remote or rural area. 

How do I track my package?

All of our packages sent from China are sent using DHL’s delivery network. Once you have placed your order you will receive a confirmation email, followed shortly (up to 48 hours) by a dispatch notice which will contain a DHL tracking code. To track your package simply visit the DHL Website and enter this tracking code. The status and location of your package will then be displayed.

When shipping from the US, we may use other couriers in which case we will advise you upon purchase. 

Who should I contact if I haven’t received my package?

If you haven’t received an order confirmation and DHL tracking code after 5 working days, please contact us via our support page and we’ll be able to assist you with the current status of your order as a matter of urgency.